Authentic Japanese Grocery in Athens
Bringing the true taste and culture
of Japan to Greece
Welcome to Soya Athens Kyoto, the first authentic Japanese grocery store in Athens, Greece.
We offer fresh Japanese takeaway food, including onigiri, matcha drinks, and traditional sweet mochi.
Visit us to experience authentic Japanese flavors in Athens.
Refund Policy
Refund Policy
At Soya Athens Kyoto, we offer fresh Japanese food and products. Due to the nature of our items, all sales are final and we do not offer refunds once an order has been completed.
In some cases, we may substitute items with similar products if the requested item is unavailable, unless you have specifically requested otherwise.
If there is any issue with your order, please contact us immediately and we will do our best to assist you.
For any questions, please contact us at: 60hiroko@gmail.com
Last updated: 23-03-2026
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.